Terms and Conditions

General

This website is owned and operated by DJC Health Ltd., 78, Sycamore Avenue, Horsham, West Sussex, RH12 4TT, England; Tel: 01403 258806. Your use of this website indicates your agreement to be bound by these Terms and Conditions. Your use of this website any downloaded material from it, any purchase of products or services through it, and the operation of these Terms and Conditions shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English Courts.

Data Protection

Any information you supply to us when you use this Web site will be considered as confidential and will not be revealed to others without your prior, written agreement.

Proprietary Rights

All trade marks, copyright, database rights and other intellectual property rights in the materials on this Web site (as well as the organisation and, layout of the site) together with the underlying software code are owned either directly by us or by our licensors. Without our prior written consent you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Web site or the underlying software code whether in whole or in part. However, the contents of this Web site may be downloaded, printed or copied for your personal, non-commercial use.

Acceptable Use

You may only use this Web site in accordance with these Terms and Conditions and for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within England and Wales or other jurisdiction from which you are accessing this Web site.

Links to other Web sites

This Web site may include links to other internet sites. We do not endorse any such Web sites and we are not responsible for the information, material, products or services contained on or accessible through those Web sites.

Limitation of Liability

In no event will we be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Web site or any information contained in it. This does not affect your rights as a consumer under the laws of England and Wales.

Indemnification

You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense, including reasonable legal fees, related to any breach by you of these Terms and Conditions.

Prices & Payment

All prices quoted exclude VAT and delivery. VAT will be charged at the current rate. Payment for goods will be taken once we have established we can fulfil your order, checked details and stock availability and are ready to dispatch your goods. Payment for courses and services will be taken once we have established we can fulfill your order, checked details and availability and have confirmed provision of the course or service.

Delivery Costs

Delivery charges for Mainland UK

All orders are subject to 0.70p delivery charge.

Delivery charges for all other destinations will be at cost, please contact us for a quote

Delivery

Delivery of goods will be via Royal Mail or courier.  Delivery times cannot always be guaranteed. DJC Health aim to deliver within 5-10 working days. Next day delivery can be arranged at an additional charge, please contact DJC Health for details.

Consultancy

30-day payment terms and conditions.

Purchasing

All items offered on this website are subject to availability. To purchase any of the items on our Web Site, click the “Add to Basket” button shown on each product page. When you place an order to purchase a product by clicking the button “Order Now”, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product or service which is accepted by us when we send e-mail confirmation to you that we have accepted your order or dispatched the product to you or confirmed the provision of the service. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.

Cancellation

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods

• Made to your own specification,
• Goods that by their nature cannot be returned,
• Video, DVD, audio, software products and the item has been unsealed,
• Stationary items and the packaging has been opened

Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

Cancellation of Courses

Courses can be cancelled up to 14 days prior to the start date of the course without charge. After this time a cancellation charge of 50% will be applied to your refund provided that you have informed us of your non-attendance at least 48 hours before the start date. It is possible to transfer to another course. No charge for transfer will be made up to 14 days prior to the start of the course. After this time a transfer fee of £50 will be made.

Cancellation of Services

Services can be cancelled up to 14 days prior to the start date with only unrecoverable travel costs being charged. After this date a cancellation charge of 10% will be applied to your refund in addition to any unrecoverable travel costs. Transfer to an alternative date is possible provided any unrecoverable travel costs are covered.